In order to send a ticket to the support service, you must buy a product or buy a membership, otherwise you will not receive a response!
1. How can I get help?
In order to submit an issue, you must first log in and purchase a product or purchase a premium plan!
2. How long can you answer?
It depends on the issue of the plugin or the wordpress theme. But we always try to answer as soon as we are free.
3. What to do if a message about a license key constantly appears?
It’s OK. A license key is needed in order to receive updates and developer support. We constantly update our products, you can download updates without any problems.
4. What if the product version on the website is not the latest?
If you have not found the latest version of the product on our website, you can send a request via the feedback form, write to the support and we will add a new version of the product in the next updates.
5. Hosting requirements for installation and use of products.
The main parameters that need to be configured on the host. Find the .htaccess file and make the following settings: