Support Portal

1. How can I get help? In order to submit an issue, you must first log in and purchase a product or purchase a premium plan!

2. How long can you answer? It depends on the issue of the plugin or the wordpress theme. But we always try to answer as soon as we are free.

3. What to do if a message about a license key constantly appears? It’s OK. A license key is needed in order to receive updates and developer support. We constantly update our products, you can download updates without any problems.

4. What if the product version on the website is not the latest? If you have not found the latest version of the product on our website, you can send a request via the feedback form, write to the support and we will add a new version of the product in the next updates.

5. Hosting requirements for installation and use of products. The main parameters that need to be configured on the host. Find the .htaccess file and make the following settings:

php_value upload_max_filesize 512M
php_value post_max_size 512M
php_value memory_limit 512M
php_value max_execution_time 600
php_value max_input_time 300

Our experts will answer the following questions:

- WordPress system Configurations
- Basic plugin support
- Basic theme support
- Recommendations for creating websites

Please login or create an account to access the Customer Support Portal

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Our technical support usually responds within 2-3 hours. We will reply to you as soon as we can!

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